Account Deletion Instructions
This page applies to Pixel Bead (Google Play App package name: com.windpix.app). If you wish to delete your Pixel Bead account, please follow the steps below to submit an account deletion request within the app.
How to Request Account Deletion
- Open the Pixel Bead App and log in to the account you want to delete.
- Go to the My page, or open the sidebar.
- Tap your avatar to enter the Edit Profile page.
- Tap the Account Deletion button on the page to enter the account deletion page.
- Confirm account information and deletion impact as prompted on the page.
- If your account hasn't been bound to an email, please bind one first. Account deletion requires an email for confirmation and to receive notifications.
- After confirming deletion, your account will be immediately deleted, and all associated data will be permanently erased. This action cannot be undone.
If you cannot log in to your account or complete the request within the app, please contact us via the in-app feedback feature, or send an email to contact@windpix.com, providing information that can verify account ownership.
Data That Will Be Deleted
After account deletion is confirmed, we will immediately delete or anonymize the following account-related data:
- Account information: Username, password hash, nickname, avatar, background image, gender, bio, email, and other account and profile details.
- Content and community contributions: Works, collections, comments, uploaded files, inspiration content, and other content associated with the account.
- Interaction data: Likes, bookmarks, follows, followers, notifications, badges, levels, experience points, and other account-related data.
- Authentication data: Current account login tokens and server-side token records.
After deletion, the account and the above data cannot be recovered.
Data That Will Be Retained and Retention Period
To fulfill legal obligations, maintain service security, prevent abuse, or retain community content context, some data may not be deleted immediately:
| Data Type | Processing Method | Retention Period |
|---|---|---|
| Deletion request records | Used to record request and execution status | Retained for up to 180 days after deletion |
| Security, audit, and risk control logs | Used for service security, anomaly investigation, and abuse prevention | Retained for up to 180 days, except where otherwise required by law |
| Collections created by users | Not automatically deleted upon account deletion; account identifiers may be hidden or anonymized when necessary | Retained continuously until the collection is deleted, removed, or processed as required by law |
| Data required to be retained by law | Retained in accordance with laws, regulations, dispute resolution, or regulatory requirements | Retained for the period required by applicable law |
| Unpublished works stored locally on your device | Stored on your device; we cannot remotely delete them | You can delete them yourself within the device or uninstall the app |
Contact Us
If you have any questions about account deletion, you can contact us via the feedback feature in the Pixel Bead App, or send an email to contact@windpix.com.
We will process your request as soon as possible and typically respond within 15 business days.